05/21/2025 - Temporary Issue with Email Notifications in HappyFox

 

HappyFox is currently experiencing an issue that is preventing email notifications from being sent for certain ticket categories. We are actively working with their support team to resolve the problem and will share updates as soon as they become available.

 

In the meantime, please log in to HappyFox directly to review any new tickets that may have been routed to your queue.

 

Thank you for your patience and understanding.

 

~ User Services

 

 

 

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Screen time-out issue-

 

Some users may experience an issue that causes their computer to log them out after 1 minute, even while they are actively working. A fix has been deployed, that may require a reboot of the device to complete.

 

If a reboot does not resolve the issue, please follow the steps in this article to resolve the issue.

 

If further assistance is needed, please submit a MyHelp ticket.