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Northwood Tech - We're moving to Service Desk!

MyHelp is no longer being used for Northwoodtech-related technical assistance requests. Please use the new (Click) Service Desk to submit all support requests and track your tickets.

WILM Help Desk

For WILM-related ticket issues, please select the "Submit a WILM Ticket" option below.

 
ImageNow Update
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Install Current Verion

  1. Open Software Center, from the Start Menu.
    • If you are working remotely you will need to connect to the VPN to access the Software Center.

     
  2. Click ImageNow 7.11.0.

     
  3. Click Install.

 

If you do not see ImageNow listed

  1. Click the Start Menu.
  2. Search and click Control Panel.

     
  3. Click Configuration Manager.
    • You might have to change the view (in the upper right hand corner) to Large or Small icons if you do not see Configuration Manager.

     
  4. Click Actions > User Policy Retrieval & Evaluation Cycle > Run Now.

     
  5. Give the cycle a few minutes to complete.
  6. Re-open Software Center and ImageNow should now show.

 

If you are still experiencing issues instilling the update from the Software Center, please submit a ticket and someone will reach out to you.

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